Kelly Services connects talented professionals with opportunities to advance their careers. We currently have an exciting opportunity available as a Client Services Representative located in Austin, TX 78758. Opportunity is with an industry leading medical device company!

Currently working from home during Covid; will return to the office in Austin, TX eventually- must be local!

• Start/Duration: ASAP! 1 year contract (possible temp to hire)




• Pay Rate: $17.00/hr




• Shift: 8 am to 5 pm

Important Note: Position is recruited for by a remote Kelly Services office, not your local Kelly branch. Please send your resume and contact Katie at KATL910@kellyservices.com for immediate consideration.

Job Duties:

• Maintain customer accounts by reconciling invoices and applying items to accounts receivable.




• Assist with processing transactions in order entry, resolving issues, and developing ad hoc reports.




• Utilizing procedures for process improvement, involved with software updates and upgrades.




• Communicate directly with sales force, internal departments and clients to pursue and resolve issues related to orders, accounts receivable and returns.




• Provide phone support for inquiries from sales and healthcare professionals.




• Engage, interact, and respond in a prompt, accurate, courteous and poised manner in order to encourage positive business relationships




• Process all work in accordance with relevant working practices and standard operating procedures.




• Provide feedback and suggestions to improve service levels, internal processes and customer support methodology




• Consistently demonstrate a positive, constructive, and cooperative attitude in the business environment.




• Provide support beyond standard hours as needed if call volume and/or workload require additional time.




• Support Sales Department by providing answers to questions generated by telephone, e-mails and fax.




• Researches responses with sales.




• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.




• Determine charges for services requested, collaborate with Corporate Accounts Receivable for collection payments, and/or arrange for billing.




• Prepare product or service reports by collecting and analyzing customer information.




• Coordinate sequence and release of back orders according to stock availability.




• Maintain customer pricing in ERP system, including entering contracts as required.




• Implement and support Quality initiatives throughout branch.




• Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes.




• Implement procedures to manage inventory shelf life and expiry records.




• Support and participate in the branch cycle counting process

Requirements:

• High School diploma or equivalent required; prefer Associates Degree or equivalent work experience




• Valid drivers' license and good driving record




• 2+ years customer or account management experience




• Demonstrated knowledge of principles and processes for providing customer service- Includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.




• Demonstrated computer skills (e.g. ERP systems, Outlook, Access, Excel and Word.)




• Demonstrated problem solving and communication skills




• Demonstrated organizational, customer service and follow up skills




• Demonstrated phone skills; ability to maintain composure in stressful situations




• Demonstrated interpersonal skills with ability to successfully communicate verbally and writing




• Demonstrated accuracy in data entry and report generation




• Prefer demonstrated knowledge of the medical implant industry and hospital customer base




• Must have the ability to work flexible hours, as needed to support the business needs.

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