Data Entry Customer Care Support Specialist

Location: Beloit, WI

Pay Rate: $18/hr

6 month contract with possible direct hire

hours: 8-5pm M-F with flexibility.

Overview of role:

The Customer Care Support Specialist provides critical support for the Customer Care department. This individual will be required to perform tasks by demonstrating organization, attention to detail and time-management skills, as well as good oral and written communication skills.

Responsibilities:

•    Maintain professional, timely and effective communication.




•    Process requests in Salesforce through to completion: Non-Standard Samples, Tech Docs, Customer Communications.




•    Understand and support the Order Management process.




• Enter complaints and disputes into SAP/MAPICS and follow through with plant personnel and accounting team to resolution.




• Assist with onboarding new customers including entering Master Data Governance (MDG) requests for account set-ups and account changes supporting customer, product and vendor in SAP.




• Identify data discrepancies and proactively support data cleansing initiatives.




• Manage intercompany purchase orders program using the automated Purchase Order, Sales Order (POCO POSO) process.




• Follow up on mis-matched pricing orders and escalate as necessary to ensure timely processing of orders.




• Develop and maintain positive relationships with Customer Care team and internal partners.




• Maintain up-to-date knowledge of Customer Care policies and procedures utilizing an online knowledge base.




• Demonstrate ability and willingness to take on additional responsibilities.




• Remain fully flexible to meet business requirements and demands.




• Communicate with manager on a regular basis to ensure all Key Performance Indicators (KPI) are being met.

Experience:

• Previous experience in a customer focused environment.




• Data Entry experience




• Understanding of Purchase Orders




• Good understanding in Microsoft applications.




• Salesforce experience preferred




• Ability to navigate multiple systems simultaneously.




• Order to invoice experience.

Aptitudes:

• Good communication (written and verbal) and interpersonal skills.




• Organizational, analytical and some problem solving skills.




• Solid skills in Excel and data management and attention to detail.




• Support an inclusive and positive culture.




• The ability to work independently and with others in a changing environment.




• An effective team player with drive.




• Desire for continuous learning and professional growth.

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