Remote Logistics Inbound Call Center Representative – East Coast

Remote Logistics Inbound Call Center Representative – East Coast


Job ID: 3284735

Atlanta, GA, US

Contact Center

High School or equivalent

Full Time, Temp to Hire

Experienced (Non-Manager)

On-site

Transport and Storage - Materials

First Shift (Day)

Atlanta, GA, US

Experienced (Non-Manager)

Full Time, Temp to Hire

Transport and Storage - Materials

On-site

Contact Center

High School or equivalent

First Shift (Day)

Job details

Logistics Inbound Call Center Representative – East Coast


***Work From Home***


Kelly Services is seeking a Logistics Inbound Call Center Representative that will be the liaison between our client and their customers. The successful candidate will be able to accept ownership for effectively solving customer issues and keeping customer satisfaction at the core of every decision and behavior.


Responsibilities



  • Manage large amounts of inbound in a timely manner

  • Follow communication “scripts” when handling different topics

  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

  • Build sustainable relationships and engage customers by taking the extra mile

  • Keep records of all conversations in call center database in a comprehensible way

  • Meet personal/team qualitative and quantitative targets


Requirements



  • Previous experience in a customer support role in the trucking industry

  • Strong phone and verbal communication skills along with active listening

  • Customer focus and adaptability to different personality types

  • Ability to multi-task, set priorities and manage time effectively


 

3284735

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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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