Remote Logistics Inbound Call Center Representative – East Coast
Atlanta, GA, US
Contact Center
High School or equivalent
Full Time, Temp to Hire
Experienced (Non-Manager)
On-site
Transport and Storage - Materials
First Shift (Day)
Atlanta, GA, US
Experienced (Non-Manager)
Full Time, Temp to Hire
Transport and Storage - Materials
On-site
Contact Center
High School or equivalent
First Shift (Day)
Job details
Logistics Inbound Call Center Representative – East Coast
***Work From Home***
Kelly Services is seeking a Logistics Inbound Call Center Representative that will be the liaison between our client and their customers. The successful candidate will be able to accept ownership for effectively solving customer issues and keeping customer satisfaction at the core of every decision and behavior.
Responsibilities
- Manage large amounts of inbound in a timely manner
- Follow communication “scripts” when handling different topics
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Keep records of all conversations in call center database in a comprehensible way
- Meet personal/team qualitative and quantitative targets
Requirements
- Previous experience in a customer support role in the trucking industry
- Strong phone and verbal communication skills along with active listening
- Customer focus and adaptability to different personality types
- Ability to multi-task, set priorities and manage time effectively
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