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Customer Service Representative
Green Bay, WI, US
Contact Center
High School or equivalent
Full Time, Temporary
Experienced (Non-Manager)
On-site
Transport and Storage - Materials
Second Shift (Afternoon)
Green Bay, WI, US
Experienced (Non-Manager)
Full Time, Temporary
Transport and Storage - Materials
On-site
Contact Center
High School or equivalent
Second Shift (Afternoon)
Job details
Kelly is currently seeking Customer Support Representatives in Green Bay!
The primary responsibility for the Customer Support Representative is to create, monitor and complete shipments. This individual is also accountable to ensure that the most cost-effective carriers are used. As a member of customer service, the individual is also accountable to manage customer relationships in order to achieve specific key factor goals.
DUTIES AND RESPONSIBLITIES:
- Communicates effectively with customers, sales representatives, Service Team Leaders, drivers, and other internal personnel to:
- Generate freight according to solicitation plans
- Takes complete ownership of load from beginning to end
- Develop and maintain relationships with customer base
- Accepts freight based on flow and market balance
- Track turned down freight
- Effectively uses the telephone to present a quality oriented image where every customer is treated in a consistent, courteous, and efficient manner.
- Anticipates problems and acts pro-actively to solve them.
- Participates in quality projects to support customers needs.
- Ensures all computer information is accurate and up to date
- Meets or exceeds total service needs of customers. Takes steps to alleviate issues and improve service efficiency.
- Provides back up support to other CSR’s on the team to eliminate any customer hold time.
- Is a positive role model for other team members providing support and enthusiasm
EXPERIENCE AND SKILL REQUIREMENTS:
- Minimum of high school diploma or equivalent
- Proficiency with Microsoft Office 2016 and Microsoft Excel
- Intermediate to advanced data entry skills required
- Minimum of one year of prior work experience, customer service experience preferred
- Strong solicitation skills
- Excellent communication and listening skills
- Strong problem solving and analytical skills
- High tolerance for stress
- Good attention to detail
- Planning and organization skills
Hours/Schedule:
1st shift at $15.00 per hour
Monday – Friday
To apply call Kelsey at 920-393-2800 or sign up for a phone interview at: https://calendly.com/kelf215/customer-service-representative
2944438
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