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Customer Service Phone Advocate
Florence, SC, US
Office
High School or equivalent
Full Time, Temporary
13.50 per hour
Entry Level
On-site
Insurance
First Shift (Day)
Florence, SC, US
13.50 per hour
Entry Level
Full Time, Temporary
Insurance
On-site
Office
High School or equivalent
First Shift (Day)
Job details
For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Customer Service Phone Advocate to work at a leading insurance industry organization in Florence, SC. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.
Salary/Pay Rate/Compensation: $13.50 per hour
Shift: 1st
Why you should apply to be Customer Service Phone Advocate:
- Competitive pay rate with opportunities for growth and development.
- Work in a professional environment with a reputable industry leader.
- Gain valuable experience in insurance claims and customer service.
- Supportive team atmosphere and clear guidance from management.
What’s a typical day as Customer Service Phone Advocate? You’ll be:
- Providing prompt, accurate, thorough, and courteous responses to all telephone inquiries.
- Performing research as needed to resolve customer and provider inquiries.
- Ensuring effective customer relations by responding accurately, timely, and courteously.
- Accurately documenting all inquiries and initiating minor or clerical adjustments as needed.
- Coordinating with other departments to resolve issues and assisting with priority inquiries and special projects.
- Maintaining accurate records on complaints and customer comments, and making recommendations for process improvements.
- Following all quality work instructions and company policies.
- Identifying and reporting suspected fraudulent activities and system errors to appropriate departments.
This job might be an outstanding fit if you:
- Have previous experience in customer service, insurance claims, or a related field (preferred).
- Possess excellent verbal and written communication skills.
- Are detail-oriented and capable of accurately documenting information.
- Can research and resolve inquiries efficiently.
- Demonstrate a proactive approach to problem-solving and process improvement.
- Can maintain productivity, quality, and timeliness standards in a fast-paced environment.
- Are available to work 1st shift in Florence, SC.
What happens next
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.
Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be Customer Support Rep Today!
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Get a complete career fit with Kelly®.
You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career.About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.