Are you looking for your next great career move? At Kelly we believe that work should work for you and we’re here to help you take the next step in furthering your career.

Kelly Services in partnership with Nissan North America is currently recruiting for an Arbitration Special Project Liaison to serve as the primary liaison between our organization and a vendor partner for specific claims and case escalations requiring authorization beyond a vendor partner s approved thresholds.

This position is a full time, hourly position paying $27.80/hour
In office Monday-Thursday 8am-5pm, Remote on Friday

In this position, you will:

• Review, evaluate, and authorize exception requests in alignment with internal guidelines, program policies, and customer-impact considerations
  

• Ensures timely, accurate decision-making on exception requests, maintains visibility into case trends
  

• Present strong and compelling arguments at BBB Auto line arbitration hearings to represent and defend Nissan North America, Inc in lemon law and breach of warranty cases.
  

• Supports operational consistency through daily communication, issue resolution, and some reporting.
  

• Serve as the central point of contact for daily Q A from a vendor partner, providing clear guidance, policy interpretation, and timely responses.
  

• Occasionally prepare and deliver recurring reports summarizing activities, exceptions, and operational insights for internal stakeholders

We are looking for someone with good interpersonal, conflict resolution, negotiation, and decision-making skills.

Minimum Qualifications:
Job Knowledge and Skill: Basic computer systems knowledge, proven customer interaction skills, strong verbal and written communication skills, and strong organizational skills.

Experience: One year directly related experience at a professional level. Experience as an Automotive claims adjuster, case management, or arbitration experience preferred

Education: Bachelor’s Degree is required for this role no exceptions.

Computer Skills: Basic knowledge of word processor, spreadsheet, other PC applications, etc. to output routine products with similar, non-creative formats.

Benefits Include:

• 16 paid holidays
  

• 10-15 days of paid time off
  

• Enhanced medical benefits
  

• Kelly Perks Discount Program
  

• Weekly pay

If you or anyone you know may be interested in this role, don’t wait, apply to be an arbitration Special Project Liaison specialist today!
 

10162136