Our well-established client in Markham, ON, is looking for a Bilingual (French/English) Customer Outreach Specialist to join their company in a permanent role.

Responsibilities:

• Handle Incoming Cancellation Calls and perform Outbound call activities for past due policies
  

• Handle direct returning incoming calls because of outbound activities.
  

• Follow up on customer issues regarding claims, billing or other service concerns.
  

• Assist customers in redrafting payments to existing accounts, setting up new account information, or collecting needed premium via credit card.
  

• Cross sell over the phone.
  

• Process routine requests for service items.
  

• Miscellaneous department activities as needed.

Requirements:

• Fluent in both English and French.
  

• Post Secondary Education and/or minimum of 1 year of relevant experience in a professional setting.
  

• Licensed in Accident & Sickness, and Life Insurance: LLQP
  

• Capable of effectively managing multiple tasks, including engaging with customers while completing paperwork and updating systems.
  

• Outgoing personality with a talent for fostering engaging conversations.
  

• Demonstrated understanding of sales principles and business operations.
  

• Proficient in active listening and adept at identifying and resolving issues effectively.
  

• Previous contact center experience required.
  

• Strong communication skills with a detail-oriented and analytical mindset.
  

• Proficiency in Microsoft Office (Excel, Word, PowerPoint, etc.).
  

• This position will require successful candidates to work 8-hour shifts between 8:00am to 7:00pm Monday to Friday.
  

• Flexible Scheduling: Adjustments to the work schedule may be necessary based on business demands.

Perks:

• Work onsite Monday to Friday, 40-hour work week.
  

• Annual salary is $60,000 – $65,000 plus monthly performance bonus
  

• Benefits from day one.
  

• Work with a company that continues to grow

If you’re looking for an opportunity where you can be your best self and join a fantastic team, look no further and apply today!

Why Kelly®?

As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance and opportunities needed to take your career where you may have never imagined.

About Kelly®

At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/non-traditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best and our employment opportunities span a wide variety of workstyles, skill levels and industries around the world.

Kelly is an equal opportunity employer committed to employing a diverse workforce and providing accommodations for people with disabilities in all parts of the hiring process as required under its Employment Accommodation Policy. Kelly will work with applicants to meet accommodation needs that are made known to Kelly in advance.

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