1st Level Technical Support – French Bilingual

By myKelly | March 13, 2026

1st Level Technical Support - French Bilingual

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Job ID: 10150067

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London, ON, CA

Contact Center

High School or equivalent

Full Time, Temporary

$23.50

Entry Level

On-site

Banking and Consumer Lending

First Shift (Day)

London, ON, CA

$23.50

Entry Level

Full Time, Temporary

Banking and Consumer Lending

On-site

Contact Center

High School or equivalent

First Shift (Day)

Apply Now Applied

Job details

1st Level Technical Support – French Bilingual

Kelly, in partnership with our client who is one of Canada’s Top 100 Employers and recognized as one of Canada’s Best Diversity Employers are hiring for Bilingual 1st Level Technical Support Representatives.

Current Vacancy: Yes

Use of AI in Hiring: No

Duration: 2 years 

Hours: Rotational shift: Changes every week 24X7X365

Pay Rate: Day Shift -$23.50, After 9pm Shift – $25.15, Overnight Shift – $25.99/hour + 4% vacation pay

Locations: Onsite- London, Ontario

What you’ll be doing.

(1) Respond to a variety of inbound colleague calls/emails

(2) Ensure accurate and detailed problem documentation/ticketing

(3) Provide timely escalation and follow-up with support groups and colleagues

(4) Identify and escalate wide-impact or potential wide-impacting outages

(4) Identify trends and opportunities for improvement as well as provide ongoing feedback

(5) Build ongoing support proficiency for other skills and applications

MUST HAVE:

  • Fluent in French and English

  • 1-2 years prior technical experience in similar role (IT role)

  • A technical support background or related education – troubleshooting experience

  • Proven knowledge of Microsoft Word, PowerPoint, Excel

  • General knowledge and understanding of PC hardware and components

  • Able to type a minimum of 35 WPM

Let this be your opportunity to work on a passionate team that cares about people and inspires professional growth.

10150067

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