Customer Experience Owner

Finding a job that fits your lifestyle isn’t always easy. That’s where Kelly® comes in. We’re seeking a Customer Experience Owner to work at a premier client in a remote setting. Sound good? Take a closer look below. We’re here to help you find something great that works for you—so you won’t miss a moment of what really matters in your life.

Pay Rate: $45 per hour
Schedule: Monday – Friday, 8:30 am to 5:30pm
Location: 100% Remote 
Excluding the following States: AK, AZ, CA, CO, HI, IL, NJ, NY, VT, WA, WY

Why you should apply to be a Customer Experience Owner:

• Competitive pay rate of $45 per hour
  

• Opportunity to drive impactful customer experience strategies for a leading organization
  

• Flexible, fully remote work environment to fit your lifestyle
  

• Collaborative culture focused on innovation and continuous improvement
  

• Access to advanced CX tools and methodologies, enhancing your professional growth

What’s a typical day as a Customer Experience Owner? You’ll be:

• Designing and optimizing end-to-end customer experiences using CX methodology, blueprints, experience maps, and human-centered design principles
  

• Conducting industry research to stay ahead of trends and competition
  

• Managing stakeholders and maintaining all relevant CX artifacts
  

• Collaborating with product and project managers to define solutions and influence priorities
  

• Leading customer communication strategies for relevant clients, products, and services
  

• Reviewing proposed product or process changes and providing insightful feedback
  

• Monitoring program performance via data analysis and insights, engaging cross-functional teams to resolve issues impacting NPS
  

• Presenting improvement recommendations and business cases to leadership and demonstrating CX initiative value

This job might be an outstanding fit if you:

• Hold a bachelor’s degree or have at least 3 years of equivalent work experience (master’s degree preferred)
  

• Have a minimum of 3 years translating client/customer needs into journeys, policies, and process flows
  

• Possess at least 3 years of experience utilizing CX methodologies, including blueprints, experience maps, and human-centered design
  

• Have led cross-functional projects or held a client-facing role managing relationships
  

• Bring strong analytical skills and proficiency in Excel and Microsoft Office, along with excellent communication and stakeholder management
  

• Are familiar with online analytics, agile principles, and multiple VOC tools/methods (preferred)
  

• Demonstrate knowledge of user-centered design, process improvement, business process documentation, and project management
  

• Show passion for customer experience and leading cross-team initiatives to achieve business and client goals

What happens next
Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Customer Experience Owner today!

#GRACE

Resume not required

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